FICO Complimentary Webinar:
Digital Transformation is Finally Hitting Collections – Where Is Your Organization Headed?


Wednesday, May 22, 2019
10:00 am Pacific/12:00 pm Central/1:00 pm Eastern
60 minutes
Complimentary Webinar

The promise of digital technology—more efficient operations and more compelling, personalized customer interactions—is transforming huge swaths of the financial services industry. Marketers are engaging with consumers in new channels. Automation is significantly speeding up the loan origination process. Fraud is being proactively identified and managed directly by customers on their mobile devices.

Debt collection—by contrast—feels like it has been standing still.

According to new research commissioned by FICO, this is finally starting to change. Collection executives are starting to successfully make the case for new investments. 

In this webinar, Aite Group Senior Analyst Leslie Parrish and FICO Senior Partner Tom Johnson will outline how collection organizations are leveraging advanced analytics, digital communication channels, and more sophisticated workflow and case management capabilities to digitize the collections process.

Attendees will learn:

  • Where top banks, credit unions and non-bank lenders are ramping up their technology investments and what, specifically, those new investments look like within collections.
  • How small and realistic improvements in data science and customer communication can have big impact on collections performance.
  • How to evangelize for and implement an enterprise approach to collections that will help drive profitable portfolio growth and more engaged customers and employees.

Leslie Parrish, Senior Analyst, Aite Group
Tom Johnson, Senior Partner Cross-Product Solutions, FICO
Alex Johnson, Marketing Director, FICO

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FICO (NYSE: FICO) powers decisions that help people and businesses around the world prosper. Founded in 1956 and based in Silicon Valley, the company is a pioneer in the use of predictive analytics and data science to improve operational decisions. FICO holds more than 150 US and foreign patents on technologies that increase profitability, customer satisfaction and growth for businesses in financial services, telecommunications, health care, retail and many other industries. Using FICO solutions, businesses in more than 100 countries do everything from protecting 2.6 billion payment cards from fraud, to helping people get credit, to ensuring that millions of airplanes and rental cars are in the right place at the right time. Learn more at Join the conversation at & FICO is a registered trademark of Fair Isaac Corporation in the US and other countries.