FICO Complimentary Webinar

Telecom Trends and Best Practices in Omni-channel Collections


This recorded webinar, presented by Cox Communications and FICO, is focused on trends, opportunities and best practices for automating collections processes while improving the customer experience.

Common collection challenges in Telecom include: 

  • Inefficient subscriber interactions resulting in lower collection amounts
  • High roll rates driving involuntary churn
  • Improving the customer experience to reduce voluntary churn
  • High-touch contact strategies are expensive and difficult to scale

A growing number of consumers prefer to conduct business communications using apps, voice, SMS and email through their mobile devices. Many also have a preference for the type of communication they receive on each.  Don’t miss this opportunity to hear from industry leaders on how your organization can improve debt collection:

  • Reduce churn by engaging with consumers at the right time, with the right message, via their preferred channel of communication,
  • Better execute on the 5 key business drivers of any successful omni-channel communications strategy,
  • Learn about the latest analytics, technology and services to optimize collection activities and improve customer satisfaction,
  • Improve compliance and data security by better aligning with regulations,
  • Lower operating costs by automating more of your collections processes.

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FICO (NYSE: FICO) powers decisions that help people and businesses around the world prosper. Founded in 1956 and based in Silicon Valley, the company is a pioneer in the use of predictive analytics and data science to improve operational decisions. FICO holds more than 150 US and foreign patents on technologies that increase profitability, customer satisfaction and growth for businesses in financial services, telecommunications, health care, retail and many other industries. Using FICO solutions, businesses in more than 100 countries do everything from protecting 2.6 billion payment cards from fraud, to helping people get credit, to ensuring that millions of airplanes and rental cars are in the right place at the right time. Learn more at Join the conversation at & FICO is a registered trademark of Fair Isaac Corporation in the US and other countries.