Webinar
The Future of Customer Engagement Is Here – And It’s Intelligent
Date: October 9, 2025Time: 1:00–2:00 PM ET / 10:00-11:00 AM PT
Every customer interaction carries weight—especially in regulated industries. One misstep, one broken channel, or one delayed response can erode trust instantly. Leading organizations are moving beyond compliance to use AI-powered intelligent communications as a competitive advantage.
In this webinar, FICO will be joined by panelists from Hiya and KredosAi to explore six innovations redefining how companies connect with customers:
- AI Virtual Agents That Actually Work – Natural, context-aware conversations that resolve issues and enable self-service.
- Predictive Communication Intelligence – Data-driven insight to choose the right channel, timing, and message.
- Self-Optimizing Message Delivery – Scripts that refine automatically based on customer behavior.
- Mobile Messaging That Builds Trust – RCS with branded profiles and interactive experiences.
- Calls That Get Answered – Branded Caller ID that establishes instant authenticity.
- Accelerate Speed to Market – No-code tools that let teams design and manage strategies without IT delays.
Through real-world examples from financial services, auto finance, and telecom, you’ll see how organizations are:
- Reducing abandonment and speeding resolutions
- Improving collections outcomes with empathy and automation
- Detecting and responding to fraud with agility
- Using a complete picture of each customer to make smarter lifecycle decisions
Join us to see how smarter communications build trust, drive resolution, and strengthen loyalty.
After submitting the registration form on this page, watch for your confirmation email (check your junk folder, too) and be sure to add the calendar invite so you won’t miss the live session.